- Communication Skills - Select from four modules/courses to achieve these performance objectives:
- Identify communication barriers and optimize communication with others
- Overcome listening distractions and listen for understanding
- Give and receive feedback to enhance performance
- Manage the impact of both the verbal and nonverbal message
- Adapt your communication method to the message and to the receiver
Individual and Group Coaching - Select from three modules to achieve these performance objectives:
- Receive one-on-one coaching to improve your presentation skills
- Learn to coach others in various situations
- Personalize coaching to meet individual and situational needs
- Help others recognize performance problems, improve, and follow up
- Involve others in problem solving and taking responsibility for continuous improvement
Interpersonal Skills - Select from five modules/courses to achieve these performance objectives:
- Learn how to achieve optimum results when interacting with others
- Build trust and open the lines of communication
- Discover your preferred behavior and the behavior tendencies of others
- Build personal and professional relationships to achieve everyone's goals
- Improve relationships and reduce misunderstandings
Performance Management - Select from five modules to achieve these performance objectives:
- Set meaningful performance expectations to support organizational goals
- Help individuals align their goals with the organization's strategy
- Collect and analyze key data in preparation for performance reviews
- Learn to effectively conduct performance reviews
- Support others in their efforts to improve performance
Supervision and Management - Select from five modules to achieve these performance objectives:
- Meet the needs of others and build commitment to achieve results
- Help others overcome resistance to change
- Focus on business needs and develop innovative solutions
- Make effective decisions and gain support for implementation
- Build partnerships, improve work quality, and foster continuous improvement
Empowerment - Select from four modules/courses to achieve these performance objectives:
- Encourage and develop empowerment in the work group
- Help others take responsibility for their own success
- Effectively allocate work and delegate tasks
- Support team members while they carry out delegated responsibilities
- Improve personal productivity and develop productive work habits
Conflict Management - Select from four modules/course to achieve these performance objectives:
- Recognize conflict indicators and assess their impact
- Plan for conflict resolution discussions
- Reduce negative consequences and increase positive consequences associated with conflict
- Overcome conflict through valuing differences
- Create an environment of collaborative communication
Effective Meetings - Select from two modules to achieve these performance objectives:
- Prepare for meetings to ensure productive contributions
- Ensure meetings stay on track
- Keep meetings moving forward and achieve intended outcomes
- Hold efficient meetings and eliminate unnecessary meetings
- Follow through on meeting action items
Leadership Effectiveness - Select from four modules/courses to achieve these performance objectives:
- Maximize everyone's leadership contribution
- Take action to achieve the organization's vision
- Develop strategies to improve challenging situations
- Guide others through innovative problem solving
- Motivate the team in achieving objectives and communicate confidence in team members
Customer Service - Select from three modules/courses to achieve these performance objectives:
- Identify the customer's preferred approach to communication and problem solving
- Improve customer service by achieving their results
- Create opportunities to enhance customer loyalty
- Identify obstacles to service excellence
At the helm of Graves Learning Center is its founder, Richard S. Graves, Sr., who serves as Director-Principal. Richard has over 25 years' corporate work experience. During the last 12 years he has been a standout classroom instructor in leadership/employee development. He is certified in over 75 training courses and modules, and he conducts many of the Center's training classes. Richard's global training experience includes numerous corporate and university audiences. His perspective on training and development is simple: "Individuals and organizations need fundamental development of the human resource. Graves Learning Center's aim is to provide state-of-the-art training to clients in a format that makes sense. We will also meet their needs, in the shortest time necessary and at the lowest cost on the market!" 
